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CAD/CAM Support
BobCAD-CAM Technical Support Membership
Welcome to BobCAD-CAM Technical Support Membership Program Our Support team consists of highly trained and service oriented representatives that are standing by to assist our customers by phone, fax, email and through the internet. Using newly developed methods of providing technical support, we have opened the doors for all BobCAD-CAM Support members to receive the highest level of Technical service possible!
Customer Support Information Sheet PDF file for more information
Technical Support Membership is a 1-year, annual service package that provides
The following benefits:
Unlimited Technical Phone Support 
- 8:00AM - 6:00PM Monday - Friday Eastern Standard Time
- Saturday's 10:00AM - 2:00PM.
Technical Support Email Service during the above service hours.
CAD Guidance.
CAM, Toolpath & NC Code Guidance.
Post Processor assistance & new Post Processor Libraries.
- 8:00AM - 6:00PM Monday - Friday Eastern Standard Time
- Saturday's 10:00AM - 2:00PM.
Technical Support Email Service during the above service hours.
CAD Guidance.
CAM, Toolpath & NC Code Guidance.
Post Processor assistance & new Post Processor Libraries.
BobCAD-CAM is the world leader of powerful & affordable CAD-CAM software. Now
we are swiftly becoming the world leader of CAD-CAM technical service at affordable
costs. Starting at $300 annual membership fee is simply another added benefit.
we are swiftly becoming the world leader of CAD-CAM technical service at affordable
costs. Starting at $300 annual membership fee is simply another added benefit.
BobCAD-CAM Support Request
Support Tools
- These tools are only for use while on the phone with a Bobcad Technical Representative.
- Download Viewer Tool
- Download Support Tool
- Station1 (ssh)
- Station3 (ssh)
Vista
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Using BobCAD-CAM with Microsoft Windows Vista Operating SystemsOfficially, all current versions of the BobCAD-CAM software will work on Microsoft Windows Vista.
It has been found in testing that due to the way that Microsoft Windows Vista handles OpenGL graphics, better performance may be attained by using Vista Home Premium or greater and not Vista Home Basic. Upon request, computers with Windows XP Service Pack 2 installed are still available through many computer retail outlets.
Instructions for modifying the permissions for the BobCAD software programs can be found here:
Running BobCAD-CAM Applications with Microsoft Windows Vista
Before upgrading any existing Microsoft Windows 98/2000/XP machine to Microsoft Windows Vista it is highly recommend to consult a Computer Repair technician.
BobCAD-CAM V23 is designed as a 32-bit application for Windows operating systems. While this is the case, the installer has been configured so that all of the files are installed to the correct directories on both 32-bit and 64-bit systems. BobCAD-CAM V23 will operate properly within a 64-bit operating system, using the installation location determined by the installer.
System Requirements
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The following are the recommended system requirements for BobCAD-CAM - Version 23
- Version 21
- V18, V19 & V20
Post Processors
- Post Processor (V18, V19, V20 & V21 ONLY)
- Post Processor ( V22 MILL ONLY )
- Post Processor ( V22 LATHE ONLY )
- Post Processor ( V22 WIRE EDM ONLY )
- Post Processor ( V23 MILL ONLY )
- Post Processor ( V23 LATHE ONLY )
- Post Processor ( V23 WIRE EDM ONLY )
- Request a Post Processor
If the post processor you are looking for is not listed, fill out the Post Processor request form and fax to 727-734-8239. We will create your post for you free of charge.
- V23 Post Builder (V23 Mill ONLY)
Re-key Information
- Updating the Dongle (key) for the BobCAD-CAM Software
When purchasing new modules or new software from BobCAD-CAM Inc.,
it is required that an update be applied to your dongle in order to unlock the new modules.
Rekey Instructions
RS-232 Information
-
RS232 Documentation R232 CheckList -
BobCAD-CAM can provide RS-232 and DNC hardware. Fill out the form below to submit your needs to a BOBCAD-CAM support representative and you will receive a call or email back.
V23 Software Training
- Training Videos: V23 Tutorial Video Lessons
- Training : V23 Basic Walk-Through Lessons
- Version 23 Mill Manual: Getting Started Manual
- Version 23 Art Manual: Getting Started Manual
- Version 23 Lathe Manual: Getting Started Manual
- Version 23 Wire Manual: Getting Started Manual
V23 Frequently Asked Question
- FAQ # 1 How do I use selection mode?
- FAQ # 2 What are contours, and how do I use them?
- FAQ # 3 How do I set my cutting speeds and feeds?
- FAQ # 4 How do I turn off subprograms?
- FAQ # 5 How do I change my program tool numbers?
- FAQ # 6 How do I verify my toolpath?
- FAQ # 7 How do I set my clearance planes for my mill?
- FAQ # 8 What issues might I see in Vista?
- FAQ # 9 How do I make a point pattern?
- FAQ # 10 Can I change the number of flutes?
- FAQ # 11 How do I use layers?
- FAQ # 12 How do I set stock geometry for simulation?
- FAQ # 13 How to I change the pattern of operations in a drilling cycle?
- FAQ # 14 How do I change an entity’s attributes?
- FAQ # 15 How do I set a boundary for 3D toolpath?
- FAQ # 16 How do I fi nd and install post processors?
- FAQ # 17 What is this “Access Denied ” Error?
- FAQ # 18 How do I engrave text?
- FAQ # 19 Setting BobCOST File Permissions in XP.
- FAQ # 20 What is Coreless Machining in Wire EDM?
- FAQ # 21 How do I EDM a simple 2 Axis Shape?
- FAQ # 22 How do I EDM a simple 4 Axis Shape?
- FAQ # 23 How do I change the cutting conditions?
- FAQ # 24 How do I set up a new machine?
- FAQ # 25 When do I use Match Points?
- FAQ # 26 Are contour entities really that important in Wire EDM?
- FAQ # 27 What’s different in the settings for my AgieVision machine?
- FAQ # 28 What’s different in the settings for my Sodick machine?
- FAQ # 29 Updating Predator for Lathe
- FAQ # 30 Keying a Dongle After Upgrade?
- FAQ # 31 Using NVIDIA GeForce 8/9 in Vista?
- FAQ # 32 How do I Index on the 4th Axis?
- FAQ # 33 How do I use 4th Axis Wrapping?
- FAQ # 34 How do I edit my post processor?
- FAQ # 35 How do I add new taps to my library?
- FAQ # 36 How do I move V23 to another computer?
- FAQ # 37 How do I use the new plunge roughing?
- FAQ # 38 How do I license BobCAD-CAM V23?
- FAQ # 39 What’s the difference between the Clearance and Rapid planes?
- FAQ # 40 How do I make an ID thread with a lathe?
- FAQ # 41 How do I make HTML Setup Sheets Work?
- FAQ # 42 What is the difference between V23 3D Standard and Pro?
- FAQ # 43 Why do my mirrored solids render oddly?
- FAQ # 44 Why doesn’t my “Next Toolchange” button work in the Predator Editor?
- FAQ # 45 What are the options when I import an IGES file?
- FAQ # 46 How do I set up BobCAD-CAM for a mill?
- FAQ # 47 How do I set up BobCAD-CAM for a lathe?
- FAQ # 48 How do I set up BobCAD-CAM for WireEDM machine?
- FAQ # 49 How do I save and load features?
- FAQ # 50 How do I use a rotary 4th axis on a mill?
- FAQ # 51 How do I copy my BobCAD setup?
- FAQ # 52 How do I edit the milling tool library?
- FAQ # 53 How do I use the post builder on the web?
- FAQ # 54 Why won’t my BobCAD-CAM V23 open my SolidWorks 2009 files
after I update SolidWorks? - FAQ # 55 Using of the HS Pocketing operation
V22 Training Documentation
- Need Help With Files from V2007 to V22
- Installing and Editing V22 Mill Post-Processors?
- Installing and Editing V22 Lathe Post-Processors?
- Version 22 Mill Manual: Getting Started Manual
- Version 22 Art Manual: Getting Started Manual
- Version 22 Lathe Manual: Getting Started Manual
- Version 22 Wire Manual: Getting Started Manual
V21 Training Documentation
- Version 21 Manual: Getting Started Manual
- Version 21 Spanish Manual: Getting Started Manual
- Version 21 Art Manual: Getting Started Manual
- Version 21 Nest Manual: Getting Started Manual
- Version 21 Software Version 21 Help Files Click Here
